Well, it seems like it is my turn to run into eBay problems. I have sold an expensive item and the winning bid came from someone with zero feedback. I received an almost incomprehensible email insisting that he would be picking up the item as he too lives in London and will bring cash. I sent a polite response immediately explaining that as per my listing, I will only accept Paypal and send items to confirmed addresses. Alas, I am not willing to accept personal pickups/cash payments etc. I just got another email from him saying that it is his right to pick it up because it is quicker and he will get to see the item before committing. Hmmm. He also asked if the item still had its plastic cover on it as it was listed as 'used'. A second, polite (albeit through gritted teeth response) from me in which I repeated my terms in the listing about Paypal/confirmed addresses. I also added that as the listing made clear, the item was used and in good condition, but in order to use it, I had to remove the plastic cover! I also asked if he could advise whether he intended to honour his commitment to buy. I received a very aggressive response saying he was entitled to insist on a cash pick up and ranting at me. I have a feeling this is going to get nasty and would like to be prepared with my exact position - I am pretty sure I can refuse a cash pick-up, but am I right before I get all stubborn?