I shouldn't be paying for a repair????

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  1. Hi All

    I took am item to be looked at by a specialist today into store and had to leave the item for them to look at. I only ordered it online on the 28th February 2014 and arrived around the 6th March. So it's just over 1 week old. I've just looked at the receipt they gave me to confirm that they have it and I've seen it's said that the estimate repair cost will be £61.00 .

    They never said there would be a cost. Surely I'm not expected to pay for the repair?
  2. Why not call and ask?

    Also, what's the item you purchased??
  3. I can't call as it's shut now. It's the 6 key holder. On the receipt it says the inside mobile panel needs changing.
  4. You may not have to pay anything at all. The receipt that I received for having the strap repaired on my Galliera listed the price but I didn't have to pay for the repair. I'd just give them a call to clarify when the store opens.
  5. +1
  6. Telephone to double check. Even my replacement item receipts have the price on them (even though I didn't pay anything).
  7. I've also gotten one of my wallets repaired- after 3 years of use, the snap button closure on my French wallet was falling apart. The receipt showed a price for the repair service but I didn't pay anything. I just thought it was a protocol for any repair done. Do call first thing in the morning to get it off your mind!
  8. Is this the same key holder from the other 2 threads? I would just call them tomorrow...
  9. I doubt you'd have to pay or I'm sure they would have told you that.
  10. yeah you definitely shouldn't be paying for it but best to call to confirm
  11. Should be free.
  12. +1
  13. +1 !
  14. +2. I agree with this poster. I had a bag repaired and there was a estimated price on my receipt but I didn't have to pay. I think it's just how they keep track of their costs for repairs.