i got this bag outside of ebay. another pf-er has bought from her and she is an alva member (as confirmed my another pf-er who is also an alva member) so i beleve she is trustworthy. everything is smooth til i got the bag. and it is broken. the bag is a black chanel cerf tote... so pretty.... but the lock in the front is broken (as far as i know, she did not mention this). i included some pics for you girls to look at. what should i do? i really like the bag, but i did not pay over 1 K for a broken bag....!!!!!!