Hi all, sorry I really need some help tonight. I sold yesterday a brand new Mulberry Bag that was purchased directly from Mulberry - was never used (in fact, apart from inspection on arrival - never left the carrier bag). It was sold with all accessories and all protective covers in place on it and I included the receipt as well - purchased in Feb this year.
The buyer, has received it this morning - they want to return it this evening. They say it's not as described. Bag lock/clasp has scratches on it. She's uploaded photos - all the lock and clasp still have the protective packaging on it. I explain this nicely - she needs to remove it, it's there to protect these pieces when the bag is in transit (these are put on by Mulberry). She's got pretty **bleep**py about it quickly - keeps saying she's not going back and forth on it etc, etc - it's damaged, not as described etc, etc.
I paid nearly £30 to ship this with RM SD - it was heavily packed and boxed - I spent ages on it - every aspect of the bag including the clasp/lock was inspected before packing. I've asked her nicely to take the protective wrappers off and retake the photos and upload them to the case - I've had no response.
Where do I stand here - I am pretty annoyed that not only did it cost me that to send it, I am now expected to pay another nearly £30 to get it back - what happens if when it arrives there's nothing wrong with it? I would take it back, but don't see why I should have to pay for it since she's clearly just not loving the bag. What about the fees I paid with Paypal on a £615.00 bag?
Have I got any chance at all of arguing this case in what is clearly a change of mind purchase?
I need advice - I've had a really bad day and this is the icing on the cake for me
The buyer, has received it this morning - they want to return it this evening. They say it's not as described. Bag lock/clasp has scratches on it. She's uploaded photos - all the lock and clasp still have the protective packaging on it. I explain this nicely - she needs to remove it, it's there to protect these pieces when the bag is in transit (these are put on by Mulberry). She's got pretty **bleep**py about it quickly - keeps saying she's not going back and forth on it etc, etc - it's damaged, not as described etc, etc.
I paid nearly £30 to ship this with RM SD - it was heavily packed and boxed - I spent ages on it - every aspect of the bag including the clasp/lock was inspected before packing. I've asked her nicely to take the protective wrappers off and retake the photos and upload them to the case - I've had no response.
Where do I stand here - I am pretty annoyed that not only did it cost me that to send it, I am now expected to pay another nearly £30 to get it back - what happens if when it arrives there's nothing wrong with it? I would take it back, but don't see why I should have to pay for it since she's clearly just not loving the bag. What about the fees I paid with Paypal on a £615.00 bag?
Have I got any chance at all of arguing this case in what is clearly a change of mind purchase?
I need advice - I've had a really bad day and this is the icing on the cake for me
