Hi Ladies, I don't know what to do. All start from the begining, I purchased the pink nova check tote from Burberrys sale page. When I got it I realized that I didn't like it and it wasn't the bag for me. So I went this Sunday to the Burberry store to return it and exchanged it for the haymarket tote Burberry. I took it out today to use it and as I was looking at it I noticed that the stitching on the side is literally coming undone. Also there is holes where the stitches ripped on some parts. I was so angry because I had to go 30 min out of my way to go to the store to get it. My dilema is for one I cut the tags off today so im afraid they wont let me exchange it. Number two since I already exchanged a bag will they even let me get a new one? Will they black list me from there store? What should I do? Have any of you had to return a bag for a new one because something was wrong with it? Should I just live with it? Any help would be greatly appreciated!