I hate to be the downer in the forum amongst all you lucky ladies with your new treasures but I just miss my little eva and I need to rant.
So, back in November, I bought my dear boyfriend a wallet for his birthday, I didn't hot stamp it yet so we went a few days later back to the store to heat stamp the wallet. The same day, I also brought in my eva to heat stamp because I saw how another tpfer got their initials and it looked beautiful! Unfortunately, the only person who does the hot stamping was not working that day, that's fine so we picked out our sizes, colors, and paperwork and left.
A few days later, we get the phone call to go pick up. Both of us, excited to pick up our newly hot stamped LVs head to the store. When the SA comes back with our items, they had the initials reversed!! Mine were on his wallet, and his were on my bag. My heart sunk, I didn't know what was going to happen... Fortunately, after a FEW attempts, they were able to fix my BF's wallet to the correct initials (although you can still see an imprint of MY initials...brand new wallet mind you), but my poor eva did not make it.. and had to be sent to repairs. :cry: The SA was very apologetic and mentioned that it would be rushed to be fixed, and when it gets back they will heat stamp it right away.
Now today, its finally here, and I go in the pick up my bag, and its fixed, but no heat stamping was done (I even saw notes on their copy of the reciept to hot stamp). So... now I'm back to square one, where I was back in November. Also, when i saw that the purse wasn't hot stamped the SA just gave me this "oh yeah they just forgot, so you want your bag or not?" ...the way the SA responded was so rude and impolite. I get better customer service at a coffee shop!
I understand that it is kind of a favor that LV is providing for us customers, and that I should be appreciative of but it is so frustrating that something they say they can do, they can't fulfil it! =( Maybe I could be slightly overreacting, due to the absence of my baby, I've never had any previous problems with this store and actually really liked going to this location, but this experience just leaves me with a bad taste!
So, back in November, I bought my dear boyfriend a wallet for his birthday, I didn't hot stamp it yet so we went a few days later back to the store to heat stamp the wallet. The same day, I also brought in my eva to heat stamp because I saw how another tpfer got their initials and it looked beautiful! Unfortunately, the only person who does the hot stamping was not working that day, that's fine so we picked out our sizes, colors, and paperwork and left.
A few days later, we get the phone call to go pick up. Both of us, excited to pick up our newly hot stamped LVs head to the store. When the SA comes back with our items, they had the initials reversed!! Mine were on his wallet, and his were on my bag. My heart sunk, I didn't know what was going to happen... Fortunately, after a FEW attempts, they were able to fix my BF's wallet to the correct initials (although you can still see an imprint of MY initials...brand new wallet mind you), but my poor eva did not make it.. and had to be sent to repairs. :cry: The SA was very apologetic and mentioned that it would be rushed to be fixed, and when it gets back they will heat stamp it right away.
Now today, its finally here, and I go in the pick up my bag, and its fixed, but no heat stamping was done (I even saw notes on their copy of the reciept to hot stamp). So... now I'm back to square one, where I was back in November. Also, when i saw that the purse wasn't hot stamped the SA just gave me this "oh yeah they just forgot, so you want your bag or not?" ...the way the SA responded was so rude and impolite. I get better customer service at a coffee shop!
I understand that it is kind of a favor that LV is providing for us customers, and that I should be appreciative of but it is so frustrating that something they say they can do, they can't fulfil it! =( Maybe I could be slightly overreacting, due to the absence of my baby, I've never had any previous problems with this store and actually really liked going to this location, but this experience just leaves me with a bad taste!