I just sent Coach an email re: a new hangtag...

donnalynn11

donnalynn11

O.G.
Jul 25, 2007
6,552
6
#1
and they responded already! Wow that was fast. Thank you to the poster who suggested sending them an email rather than calling about a replacement hangtag. Was it Kphillips maybe? They asked my address, item # and even the hardware choice. Hopefully I'll receive it soon - its for my belted black leather ergo flap that I got from the clearance table at Nordstrom.
 
#3
Wow! This is great news. With all of the questionable responses and policies we hear about from time to time it is really nice to hear something so positive. I personally have had nothing but positive responses. I hope this is the norm rather than the exception.
 
#4
I know - I couldnt believe it. I got a confirmation email and then an email from a rep, all within the last hour!

Just got another email and said I should receive it in 1-2 weeks. I'll let you know when it arrives.
 
#10
yes theyre really quick at responding email questions. however, i requested replacement hangtags by email and they emailed me on march 20th saying i'd get it within 1-2 weeks. its been 2 weeks and i havent gotten them yet!
 
#14
Yeah Coach has really awesome customer service when it comes to getting stuff replaced! I gave them a call when I couldn't find my dustbag and they asked me a couple of questions and I got a new one in a few days! I LOVE COACH!
 
#15
I emailed them for a replacement too about a month ago or so.. They emailed back right away.. I got it in like 3 days..
But.. it's the wrong one. I never emailed them back about it.. but I was kind of bummed. I even gave them the style number of the bag. They sent me an all gold metal tag (like Miranda's) instead of a white leather with brass hardware.
Totally weird.. but I guess I can't complain too much bc I haven't done anything.
 
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