I sent her a note and told her that her Prada bag is not as described. She said it's authentic and said it was in excellent condition and well NO and NO is what the truth is... so I send her a nice email to say I would like a full refund due to "item not as described" as well as telling her what was wrong with the item (Very used condition, pen stain down the front, suspect fake) but should I also contact the bay and payp** or should I wait for a reply from her? Never had to return anything due to inaccurate description... I would appreciate your help.