I hope this isn't a rude question

It's awful that you feel you can't go in to browse and see and feel the bags in real life. eluxury is great and very convenient, but nothing beats feeling the bags, trying them on for the first time and seeing them in person. :sad:

Try to ignore their bad attitude the next time you go in and go there only for the bags. They STILL have to show you the pieces you want to see. But I can understand how this can spoil your mood.