I was at the aforementioned mall this afternoon...I usually shop at South Hills Village but went to Ross Park because they have a Pollack's store which is where I like to buy my Easter candy. So while I was at the mall, I decided to check out the Coach store. It wasn't that busy, but the associates totally ignored me! I wasn't all that dressed up, just wearing a sweatsuit, but I did have my leather Legacy Slim Flap bag with me. While I was browsing, two of the associates at different times would just stand near me (like they thought I was a shoplifter or something) and never said so much as "hi" or anything else! At one point, I picked up a bag off of the display shelf to try on, and after I placed it back on the shelf, the one associate made a point to go over and "adjust" the bag to its proper position (like I guess I put it back 2 inches away from where it was supposed to be!). But she didn't even bother to ask if she could help me or if I was interested in that particular bag or anything! There was a third associate who was busy with a customer when I walked in, and then approached me when she was finished with the customer to see if I needed any help. She was kind of nice, but at that point there was no way I would have bought anything there anyway. All I can say is thank God for the South Hills Village store! I never would have been treated like that there, as their SA's are completely awesome and friendly. Even if a particular item would have sparked my interest at the Ross Park store, I would have gone to the South Hills Village store to buy it. I will NEVER buy anything from the Ross Park store ever!!