Ladies,
so sorry is awful it happened to you, fyi there is a sales manager at Saks South Coast Plaza name Brad, this guy will bend over backwards for you (and yes he is the top notch at Saks/LV), also James at LV boutique/South Coast plaza is a darling, I will call him ask for something and he will hold it for me so I can go a check it before buying, I know there are a few snobs there but what I usually do is pass by them (my nose pointed up into sky) and go directly to the cashier area and ask for my favorite SA. Simple... they are there to serve you.