I just had to share since it seems that we hear so many horror stories. I walked in and I knew I couldn't buy anything that day, but I wanted to look. I walked in with confidence just like I would anywhere else and walked up to the SA and asked if I could see the jumbo flap in both caviar and lambskin. I flat out told her I knew I wouldn't be able to purchase anything that day, but that I was very interested. She took SO much time with me, answered all my questions and was very polite and friendly. It just made me feel good and I have to say that I think it you walk in and act like you belong there as much as the next person and don't let them intimidate you, you'll be fine. I'll be happy to give this SA (Cari) my business.