ok so some of you know that I went to Hawaii this past week (yay), well anyway while we were there my DH went crazy buying all kinds of clothes there, mostly surf clothing. Well he started to feel bad cuz I didn't buy anything........so on the last day we were walking by the LV store and he says "is there anything you want in there?". I look at him and give him the look like what a STUPID question. So anywho, we go in there and I get a neverfull pm (all the lv girls love this bag!) which I like - but not super duper in love with (sorta not into the side strap thingies - like why are they there??). Well I get home last night and unpack it and it's missing the clip to close it. I call the HI store and they said to ship it back to them and then they'll ship me a new one but I have to pay to ship it back - NOT! I call my local store this AM to talk to them about exchanging it and the SA is a total biotch about it. I drive 40 mins one way down to the store to go exchange it and again they are *****y about it, so I just returned it and I'm done w/LV!! Their customer service is crappy, I NEVER (only did in Hawaii) get good help there. SO I walk into the Coach store and see my fave SA and this beautiful bag! SO I BOUGHT IT INSTEAD - the bag, hehe!! And not only did I get GREAT CUSTOMER SERVICE but I also saved about $200 (w/pce discount)! ok now on to the bag..........I got the COACH ERGO VINTAGE LEATHER MAGAZINE TOTE and best of all DH totally loves it ALOT more than the LV!!