I give up on my mitzy pouch & bad my-wardrobe.com experience

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nielnielniel

nielnielniel

Lovin the British!
O.G.
May 12, 2009
2,203
16
#1
After a bad experience of ordering the pouch from Mulberry site (checked out and paid for the item but only to be told that its out of stock when it didnt arrive) , I've decided to go to other sites to find the same thing. It was meant as a gift for my sister and I really want to get it.

So off I went to my -wardrobe to order - TWICE. My first order was rejected because HSBC is pretty strict and usually don't get through the security check. I then order again using another card which was rejected again.

My issue with my-wardrobe is that they have the world lousiest CS. If they are based online, isn't it their job to attend to their customer? I have to write in twice to ask for the status instead of being informed by them.

If there was an issue, they should write to me. I am paying for the merchandise, not them. Then when I asked what's the next step as per email below, they just ignored me and NEVER reply.

What kind of lousy attitude is that? I have NEVER been so rudely and badly treated by online CS before. I understand the issues and the reasoning behind the security and I am cool with being rejected. My country has one of the highest internet fraud cases in the world but I am not part of it. I have been buying online and ebaying since 2000 and never had any problems.

I am NEVER ordering from my-wardrobe ever again. Lousy!!!!!!


Dear Sophie,

Thanks for informing me that but would have appreciate if it was communicated earlier to me as I could provide another card for processing. I usually have problem for verification with my HSBC card when I conduct online transaction.

Moving on, how do I go with this? Should I re-order again with the new card information or can I send it via email?

Pls advise.

Thanks


--- On Thu, 7/2/09, Sophie Hunt <[email protected]> wrote:

From: Sophie Hunt <[email protected]>
Subject: RE: Your order no. 5003833 has been received
To: "nielnielniel" <[email protected]>
Date: Thursday, July 2, 2009, 9:31 PM

Thank you for your order Good Afternoon,

The order has been closed as the information you provided did not pass our security checks.

Kindest Regards,

Sophie Hunt


From: nielnielniel [mailto:[email protected]]
Posted At: 02 July 2009 14:07
Posted To: Customer Services
Conversation: Your order no. 5003833 has been received
Subject: Re: Your order no. 5003833 has been received


Hi,

Can you please advise me on the status of this order?

Thanks


--- On Mon, 6/29/09, [email protected] <[email protected]> wrote:

From: [email protected] <[email protected]>
Subject: Your order no. 5003833 has been received
To: [email protected]
Date: Monday, June 29, 2009, 11:34 PM
Click to expand...
 
#3
I had the best service from them, honestly they were fantastic and responded to emails really quickly. What a shame you haven't found this Neil...I'm really suprised...
 
#4
I decided to try them after seeing some reco from this site on them. Yes I was quite surprised. Probably I got the cold treatment due to the card being rejected and the country that I am....they think I am trying to fraud a credit card. But still that's no reason to be rude.
 
#5
^Ah maybe, perhaps they have had similar problems before and thought you were trying the same thing. But still - try again and explain your situation (again) and how you order from websites all the time, you never know they might be moe helpful...
 
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