i posted this question to ebay's answer center, but havent gotten any replies so far so i decided to post it here.
"I purchased a Gucci handbag from a Canadian seller. It was stated as authentic, after 3 weeks I received a knock-off bag! I filed dispute but the seller is being obnoxious! He is saying that he will refund me in full, but I have to pay for the custom fees if he was charged! We argued over this for 4 days over paypal resolution, and today he escalate it to claim! Now he has until Apr 30 to decide whether he would refund me in full or give me partial refund. If I mail the item back to him, it would take me at least 3 weeks as well! Apparently now that I see it, everything is in the seller's hands! Ridiculous!!! Now my prob is, if ever I sent the item back, how would Paypal know that I did? And would it be the seller's call whether I should receive a partial refund or would I get all my money?? Can I still file a chargeback? I used a my debit card with a visa logo on it. Please help! I am so mad, I can hardly think!!
Thanks!"
Why would the seller has the option to refund me anyways? I dont get that part!
Help me pls!!
"I purchased a Gucci handbag from a Canadian seller. It was stated as authentic, after 3 weeks I received a knock-off bag! I filed dispute but the seller is being obnoxious! He is saying that he will refund me in full, but I have to pay for the custom fees if he was charged! We argued over this for 4 days over paypal resolution, and today he escalate it to claim! Now he has until Apr 30 to decide whether he would refund me in full or give me partial refund. If I mail the item back to him, it would take me at least 3 weeks as well! Apparently now that I see it, everything is in the seller's hands! Ridiculous!!! Now my prob is, if ever I sent the item back, how would Paypal know that I did? And would it be the seller's call whether I should receive a partial refund or would I get all my money?? Can I still file a chargeback? I used a my debit card with a visa logo on it. Please help! I am so mad, I can hardly think!!
Thanks!"
Why would the seller has the option to refund me anyways? I dont get that part!
Help me pls!!