I just bought and recieve through mail my large lambskin classic flap today from Saks Santa Barbara. I was so excited at first but once I open the box, I was sooo disappointed. There are so many fingernails' scratches inside the bag. I called the SA Cherry who assisted me. She reassured that the bag had never been touch by anybody except a person who wrapped the box. And if I want to exchange it, I have to pay shipping fee (again?) but she won't guarantee if I will be satisfy with the new one. The closest Saks to my place in BH doesn't have in their inventory either. Help!!! I need your suggestion.