I'm going to apologize in advance, as I know this will be a long winded story. Had my heart set on a grey reissue 226. I know way after the fact this was going to be hard to find. My SA, after looking for awhile, told me he had located one within Saks. I was thrilled and asked him to send it right away. (It happenned to be EGC day) I got the bag today, without a receipt, without my gift cards, without a box and THE BAG IS TOTALLY DAMAGED!! (A credit to my SA, he told me that the other SA said there was something wrong in the folds, but the manager said there wasn't) I though there would be a small scratch, but the entire outer flap is bent. They had already discounted the bag for me, as my SA told me the total previously. Now what to do? What should I change this for? WIll they even credit me back with no receipt? My SA is not in until Wed. so I have to sit and fester until then... Thanks for listening. Any advice would be appreciated!!