My first post on eBay forum! I didn't realise TPF had this forum
I need to rant about how annoyed I am with eBay this week. I've never had any serious issues with eBay before.
Until 2 days ago, my LV alma bb listing got removed. I've been back and forth with eBay customer service via email today
I need to rant about how annoyed I am with eBay this week. I've never had any serious issues with eBay before.
Until 2 days ago, my LV alma bb listing got removed. I've been back and forth with eBay customer service via email today
- I receive email title 'Trademark Violation -Unauthorized item' and my listing for an LV Alma BB was removed
- I call up eBay to ask for their help. They said the policy team can only be contacted via email. So with the person on the phone's help I manage to find the button to email the team (it was not easy)
- I email the policy team same day
- 2 days later, I receive an email reply stating I don't 'have the privilege yet to sell branded items' and recommended me to 'list items that are not branded'
- I reply and tell them politely, I have sold 2 Louis Vuitton bags last year (Eva and Totally GM) and received positive feedback for both items. Can I get an appeal?
- eBay replies it is due to other factors and it is because I 'failed to maintain such a reputation, you do not have consistency with your sales, then eBay has to prevent you listing more branded items' and 'you have sold more than 3 branded items ...for the last 6 months without any bad feedback...'
- I reply and ask how do I sell more than 3 branded items if you ban me from selling branded items. I feel they are penalising me as a small seller (sell 1-2 branded items over 6 months). I also emphasise I have 100% positive feedback, sold a >$1000 bag with positive feedback and been selling for years
- eBay replies 'this is not a penalisation to the seller since you are not restricted to list items'. I'm just not allowed to list 'excessive' numbers of branded items
- eBay member since 2008
- 93 feedback
- 100% feedback. No negative feedback
- Sold 5 items in past 6 months
- Sold 2 LV bags in 2016. Have never sold anything higher value than this ever