I called Saks Customer Service and put in a complaint about a Chanel SA in NYC. This is why.... I wanted an east/west last week and I gave her the model number and such and she said IT DOES NOT EXIST (I went and bought it at Chanel 57th and stopped in to check and they had the one I wanted right on the shelf). Before that I have called and asked for a specific SA - she always tells me that she isn't there - I've called from the Bottega Veneta Boutique next door and she was standing next to my SA and wouldn't give her the phone. Then I was looking for another bag on Monday - she said that if the NY Saks didn't stock it, no one did. Well, I knew for a fact that the bag I wanted was stocked at Saks (Chanel told me and so did a fellow pfer) - so I called the Boca Raton branch and a lovely SA located it and did a charge/send. The next day I was searching for another bag - called SAKS NYC - the SA told me that she would call back in 10 minutes - she had to search the computer (normally when I ask her to do a search - she refuses and tells me that if NYC doesn't have it in stock, then it isn't available). Three hours passed w/ no news. I decided to call back - she YELLED at me and said she is very busy.... she would call back. So I called Ryan at Chanel SOHO (all Chanel Boutiques ARE sold out) and she gave me the model number to find it at a department store. I then called Boca and my SA there tracked it down and did a charge/send. I don't mind calling FL, but I would rather not pay shipping if I don't have to. I decided that if I let this SA get away w/ treating customers poorly, it will never end. So I called and told customer service. I told her this calmly and also said that I didn't want anything, I just wanted her to make a note, so if it keeps happening, something can be done. I just wanted to let all of you ladies know, that you can complain if you aren't treated correctly. I mean - we are paying a lot of $$ for these bags, the least they can do is be nice to us!!!