I think my multiple threads may have been consolidated so this post likely got lost but I did finally hear back again from the guy corporate later in the day yesterday. Let me first say that he was very nice. That being said, he said he sent all my info to the appropriate people and they are confident the bags are authentic. They got it from a trusted vendor and the paper trail is spotless. Still, he said that I should call him when I get the bags if there is a problem. The more I think about it, the more I realize that there is nothing else he could have said. I don't think they can take the bags to Balenciaga to have them authenticated. They have the bags and we just have pictures. If they acknowledge now that the bags are not authentic, then people may doubt all the bags on the site. They clearly look wrong so this hasn't changed my opinion. I will post pics when I get them.