I bought a Hermes Twilly on January 26th and paid immediately. Seller contacted me this morning with this message (and our subsequent exchange). What do I do now? She has my money and some Paypal issue, but I did what I was supposed to do. eBay can't do anything because she already printed a shipping label, so it is all on hold until February 6th before I can do anything.
Seller:
Hi I was going to ship the item to you tomorrow but my PayPal account has been giving me problems I cannot transfer my money out. Can you pay by bank transfer or venmo with this eBay transaction? You are still protected through eBay pls let me know thank you so much
Me:
Hi - sorry, but I only want to pay through Paypal. The funds have already been taken out of my account and I don't want to go to the bank for a wire. If you want to cancel the transaction and give me a full refund, that would be OK as well.
Seller:
Ok thanks sorry
Me:
So, did you want to refund me or how do you wish to proceed?
Seller:
Yes I will by tomorrow
Cuz my bank didn't clear funds thank you
Or if you want to purchase by venmo is ok too if not I will refund yes
Me:
No, I don't want to make another payment. Please refund me ASAP. Thank you.
Seller:
Yes as soon as bank clear will do the latest tomorrow thanks
Me:
Yes, it is already out of my account, so I will want the refund tomorrow.
Seller:
No it's not that I have some issues with PayPal and part of the money that I paid to them has not cleared and currently can't do anything till that clears
Me:
Or you could just send it to me since you already have a shipping label?
Seller:
I can't because I can't get my funds out of PayPal
I had everything ready
Me:
With all due respect, I handled my end of the deal by paying immediately, so I should either get my money refunded right away or the twilly sent tomorrow. Your Paypal issue is not my issue.
Thanks.
Seller:
Hi I was going to ship the item to you tomorrow but my PayPal account has been giving me problems I cannot transfer my money out. Can you pay by bank transfer or venmo with this eBay transaction? You are still protected through eBay pls let me know thank you so much
Me:
Hi - sorry, but I only want to pay through Paypal. The funds have already been taken out of my account and I don't want to go to the bank for a wire. If you want to cancel the transaction and give me a full refund, that would be OK as well.
Seller:
Ok thanks sorry
Me:
So, did you want to refund me or how do you wish to proceed?
Seller:
Yes I will by tomorrow
Cuz my bank didn't clear funds thank you
Or if you want to purchase by venmo is ok too if not I will refund yes
Me:
No, I don't want to make another payment. Please refund me ASAP. Thank you.
Seller:
Yes as soon as bank clear will do the latest tomorrow thanks
Me:
Yes, it is already out of my account, so I will want the refund tomorrow.
Seller:
No it's not that I have some issues with PayPal and part of the money that I paid to them has not cleared and currently can't do anything till that clears
Me:
Or you could just send it to me since you already have a shipping label?
Seller:
I can't because I can't get my funds out of PayPal
I had everything ready
Me:
With all due respect, I handled my end of the deal by paying immediately, so I should either get my money refunded right away or the twilly sent tomorrow. Your Paypal issue is not my issue.
Thanks.