I went to the South Coast LV today because my 3 month old speedy's zipper broke and wouldn't zip all the way. The lovely CS on the '800' number told me I didn't need a receipt because of the date code on the bag (I brought it anyways).
So I go to a SA and ask them about my speedy. I showed them and you could clearly see the zipper teeth/track was broken. She went to go talk to her repair specialist and they gave me two options... Take the broken 'zipper tooth' out leaving a GAP, or I can pay for a new zipper!! I couldn't believe what I saw hearing. I politely told her 'why would I want a gap in my purse?! Its 3 months old??!' I told her, I had a receipt and she told me 'oh that changes things'... Ok....
So after 30 mins the repair specialist comes out and tells me the same thing the SA told me. The store was packed and I didn't want to make a scene, but I did LOL. I wasn't asking for a replacement bag, just to fix the damn thing!!!
So after back and forth she took the bag and fixed it for free. It left such a bad taste in my mouth, I was going to buy an DE Eva today but you know... I didn't want to give them any of my business!
I hope other people haven't had my experience, and if you ever do... Don't give up! I have had such great experiences at boutiques, and this was just so depressing. I'm happy my Speedy is fixed but good lord!
So I go to a SA and ask them about my speedy. I showed them and you could clearly see the zipper teeth/track was broken. She went to go talk to her repair specialist and they gave me two options... Take the broken 'zipper tooth' out leaving a GAP, or I can pay for a new zipper!! I couldn't believe what I saw hearing. I politely told her 'why would I want a gap in my purse?! Its 3 months old??!' I told her, I had a receipt and she told me 'oh that changes things'... Ok....
So after 30 mins the repair specialist comes out and tells me the same thing the SA told me. The store was packed and I didn't want to make a scene, but I did LOL. I wasn't asking for a replacement bag, just to fix the damn thing!!!
So after back and forth she took the bag and fixed it for free. It left such a bad taste in my mouth, I was going to buy an DE Eva today but you know... I didn't want to give them any of my business!
I hope other people haven't had my experience, and if you ever do... Don't give up! I have had such great experiences at boutiques, and this was just so depressing. I'm happy my Speedy is fixed but good lord!