I just had it out with them. If it's not an Ebay item, Paypal will do NOTHING. Thank goodness I did use American Express and I contested the charges with them. Paypal sucks
This is the message they sent about 30 seconds after I filed the claim:
You have chosen to escalate your dispute to a PayPal claim. By ending
communication with the seller, you are asking PayPal to investigate the
case and decide the outcome. As part of our investigation, PayPal reviewed
any communication you may have had in the Resolution Center.
Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
refund.