^ good points Kallie Girl! I'm glad to see everyone so quick to defend H's honor but, let's not assume this person is fabricating EVERYTHING, and I really don't like the idea of calling someone out over a story they've wanted to share.
Perhaps she misunderstood, or purchased the bag somewhere else and was taken advantage of. Regardless, she isn't a tPFer and we should be sympathetic! After all, if she WAS a member here, we could have assisted her in this manner and all would be well!
I'm sad when anyone has a bad retail experience and especially whenever one has a negative experience with H! Even if it isn't H...she might think it is (and isn't that just sadder??!).
Let's be supportive of the person and supportive of the brand.