I had a buyer contact me to buy a bag, I tag all of my stuff for fear of bait and switch, and to prevent any possibility of the tags damaging the bag, I wrapped the tags in bubble wrap. So, the buyer originally bought this bag, decided that the style wasn't for her and then returned the bag, all was fine and I returned her money.
Okay, skip to a couple of months later, the same buyer then contacts me to ask if the bag is still for sale and says that actually she regretted not buying it and would like to buy it again, she seams plausible and I had no reason to doubt her, so I send off the bag, same tagging procedure, in new condition not a mark etc.
This morning I get the bag back and she has taken the wrapping off the tags, (possibly fiddled with the tags but can't prove it) and as a result my bag has now been returned with horrible scratch marks, so I am SO upset and then I realise the care card is missing.
To top it off, I look up her ebay ID and she is selling knock off bags so I'm starting to wonder what she has been up to.
I have sent her a polite but firm email saying that I would like an explanation. I know more fool me for believing second time 'round she was serious about the bag, but I'm almost in shock as what to do next. Any wise words would be gratefully appreciate right now...
Thanks ladies x
Okay, skip to a couple of months later, the same buyer then contacts me to ask if the bag is still for sale and says that actually she regretted not buying it and would like to buy it again, she seams plausible and I had no reason to doubt her, so I send off the bag, same tagging procedure, in new condition not a mark etc.
This morning I get the bag back and she has taken the wrapping off the tags, (possibly fiddled with the tags but can't prove it) and as a result my bag has now been returned with horrible scratch marks, so I am SO upset and then I realise the care card is missing.
To top it off, I look up her ebay ID and she is selling knock off bags so I'm starting to wonder what she has been up to.
I have sent her a polite but firm email saying that I would like an explanation. I know more fool me for believing second time 'round she was serious about the bag, but I'm almost in shock as what to do next. Any wise words would be gratefully appreciate right now...
Thanks ladies x