I swear one day I will actually quite selling on eBay. Until then I am stuck with these hard to please buyers. First off, I am not WalMart. I do not except returns because you found the item cheaper the next day. Or find out that it is to big, to small, to wide, to whatever even though the demensions, size, etc. are clearly listed in the auction. And when you threaten me with negative feedback if I do not except the return it just aggravates me to no end. I mean, it's eBay, I have to except the return no matter what. Now I sell an item NWT-it has never been used-you can clearly tell it is new as it still has the plastic protection over the Coach emblem(from the outlet) The tag was NOT attached as it was inside the wallet. Again, this is how it came from the store. Buyer is mad that it is not new with tags as stated because otherwise the tag would still be attached. Plus how does she know I did not use it? And how can she tell this tag goes with this item? I mean seriously, I could have easily attached the tag to the item and she probably would have never blinked an eye, but now she is upset because I have sold her something that was not what she expected (because she wanted a NWT item!) Instead I sold it exactly how it arrived at my house directly from Coach store! All this was clearly pictured in the listing. Please why can't people just read and actually look at the auction?