ok so you know i got my stuff today. the red epi agenda was dirty and a little messed up so i wanted to exchange it. i got it in bermuda which is cheaper than the us and no tax. that's not why i got it there but that's what it is. called Saks this afternoon. they had one and put it on hold. fine. rush over there after work because i have a class at 7. they give me a bit of a hard time- where did you get it? how did you get it? when did you get it? etc. finally they bring out the new one. THEN they tell me that I have to pay NYC sales tax AND the difference in price? um hello, what? finally we agree to just NYC tax but i am not happy but i have to go. i call a friend who says i should call 866. i do. they tell me that for an even exchange i should not have to pay anything. that paying the tax is Saks's rule not lv's. but there is nothing they can do. finally i give them the name of the person who helped me. she calls and he agrees to refund me the tax ONLY IF i can get there before they close. tomorrow is too late. have class. luckily it's very short. i get into a cab with a driver who speaks no english. make it to Saks 2 min before they close. seriously. the lv people see me coming and 2 walk into the back when i walk up. the guy bit his lip so hard it was bleeding. i am not kiddding. i was like "um. you're BLEEDING" he says he will give me the tax back but i have to take back the old agenda. seriously. i cannot believe this. i just say fine and take it back. i did buy the icons book while i was there. i have no idea why. because i felt bag maybe? anyway i called 866 again while i was there and the 5th ave store was closed but they assured me i can do an even exchange. i am very upset and am embarrassed to go to lv tomorrow. seriously, i am so afraid the guy is going to call them about me. ps. he told me epi speedys don't come in boxes and the epi agendas don't have dustbags. is this true?