So ladies I had to come on here and vent about my mistake. I ordered a medium black leather zoe from the bay and got her today. She is lovely except the bag just is not going to work out for me I need a longer strap like on my large zoe, so I am going to have to exchange her with the gift receipt she was sent with. I am so sad I wanted her to work so badly...I am going to Woodbury Commons this weekend to see if I cant find a replacement or at least pick up some accessories with the credit. Have any of you ever purchased a bag site unseen and lived to regret it? Have any of you encountered problems returning items with gift receipt and tags on the bag? I have never had to return anything to Coach....