I am LIVID @ Fashionphile.

lallybelle

O.G.
Jan 28, 2009
7,435
4,118
NYC
While I have had several successful transactions with them, I am beyond disgusted at what happened today. Recently I sent them a few items and after about 3 weeks of one of them not selling, I asked what is the procedure if I changed my mind. They told me no problem, it was a $25 fee to cover shipping back to me. Fine I tell them, please send it back to me. This bag was Brand New with tags attached, chains wrapped stuffing inside all intact as came from store. I received it back today and not only didn't they bother to put it back in the dust bag, they just threw it in the box. THE TAG WAS CUT OFF! (and not even with the bag) and the chains were unwrapped and the stuffing was missing from the inside. WTF!!!!!!????? The kicker is I had asked them about the tag because I couldn't see it in any of the pictures, and why it was listed as "excellent" and not New with tags and no one answered me. Now I know why. I am beyond infuriated. They have the nerve to say I'm sorry for your inconvenience and they'll notify the shipping department of this issue so it doesn't happen again. REALLY???? That's all they had to say???? I told them eff their apology, I wanted all my items sent back to me at their cost.

WTF, why would they do this to a brand new Chanel???? UGH SOOOO PISSED!
 

G&Smommy

O.G.
Sep 23, 2008
7,140
11
So sorry to hear this! I wonder if someone bought it, cut the tags and then returned it. I know they allow returns. I would be livid too! The bag is not in the condition you sent it. This is why I hate selling any bags. I hope you get some recourse.


QUOTE=lallybelle;23688871]While I have had several successful transactions with them, I am beyond disgusted at what happened today. Recently I sent them a few items and after about 3 weeks of one of them not selling, I asked what is the procedure if I changed my mind. They told me no problem, it was a $25 fee to cover shipping back to me. Fine I tell them, please send it back to me. This bag was Brand New with tags attached, chains wrapped stuffing inside all intact as came from store. I received it back today and not only didn't they bother to put it back in the dust bag, they just threw it in the box. THE TAG WAS CUT OFF! (and not even with the bag) and the chains were unwrapped and the stuffing was missing from the inside. WTF!!!!!!????? The kicker is I had asked them about the tag because I couldn't see it in any of the pictures, and why it was listed as "excellent" and not New with tags and no one answered me. Now I know why. I am beyond infuriated. They have the nerve to say I'm sorry for your inconvenience and they'll notify the shipping department of this issue so it doesn't happen again. REALLY???? That's all they had to say???? I told them eff their apology, I wanted all my items sent back to me at their cost.

WTF, why would they do this to a brand new Chanel???? UGH SOOOO PISSED![/QUOTE]
 

tutushopper

❤️ Lambskin Lover ❤️
Apr 13, 2012
16,420
118
Wow, what a nightmare! There is absolutely no excuse for doing that. NWT is NWT not excellent, and you got the equivalent of a SNAD purse back from them. I would raise blinking heck with them over this. Since the photos showed no tags, sounds like they cut them themselves. I can see taking off the wrappings on the straps to show those, but cutting the tag??? Someone really messed up, and you should not have to pay for their incompetence.
 

zippie

Member
Dec 7, 2006
1,971
8
Were they selling it for more than the tag price? That might be why they cut it off.
 

lallybelle

O.G.
Jan 28, 2009
7,435
4,118
NYC
So sorry to hear this! I wonder if someone bought it, cut the tags and then returned it. I know they allow returns. I would be livid too! The bag is not in the condition you sent it. This is why I hate selling any bags. I hope you get some recourse.
Thanks J!

No, I don't think it was a return. It never showed as sold. I do suspect someone from there wore it and that's why the tag was cut.

Wow, what a nightmare! There is absolutely no excuse for doing that. NWT is NWT not excellent, and you got the equivalent of a SNAD purse back from them. I would raise blinking heck with them over this. Since the photos showed no tags, sounds like they cut them themselves. I can see taking off the wrappings on the straps to show those, but cutting the tag??? Someone really messed up, and you should not have to pay for their incompetence.
I wish I knew what I could do. I mean I did sign it away and if I hadn't asked for it back I never would have known. Someone would have been perfectly happy with the bag if they would have bought it. It's not like the bag is ruined.

But on the other hand it doesn't make it right. They obviously did something with the bag, and it was not being sold in the condition I sent it in. They haven't yet responded to my response to their "apology" asking for the rest of my items back. If they do not write me back by tomorrow, I'm going to call the store. I am pissed.

Were they selling it for more than the tag price? That might be why they cut it off.
They could have just took the price off at the perforation.
 
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love_potion_9

Member
Jul 7, 2012
285
110
London
The fact that they didn't list it as NWT is what worries me the most...I mean, why would they do that? Unless someone there had been wearing it

Not good
 

tutushopper

❤️ Lambskin Lover ❤️
Apr 13, 2012
16,420
118
I agree they could have just taken off the price portion at the perforation. Something is up, and it doesn't sound right. Is this a bag that is currently selling or currently available somewhere? I would make them replace it with one that is NWT. The fact that they not only cut the tag off but didn't even send it or put the bag in the dustbag, just tossed it in a box tells me they don't give much concern at all to you. That is not right.

Listing it as "excellent" and not "NWT" is a big tip off. I hope you have the photos of the item showing the tag on (you have to send photos for the estimate anyway yes? I know you do with yoogi's closet). I would really not just let this go; they have altered the bag by removing the tag and possibly using it. It's no longer NWT. :sad: Again, I am so sorry OP.
 
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sndypchez

O.G.
Apr 14, 2009
671
0
Ugh that's so awful! I don't know about anyone else but first thought that crossed my mind was maybe one of the workers took it for a joy ride...part of why I don't trust consignments. I can't be certain where the bag is and what they're doing with it if it's out of my possession. Hope they can do something to make things right for you!
 

cherrycookies

Member
Nov 21, 2012
2,678
12
that's terrible!

wouldn't NWT fetch a higher price than just excellent condition???? why would they list your bag in the latter condition??

i would demand an explanation for sure!
 

nadineluv

Member
Mar 19, 2012
3,199
301
That's horrible!!
Why would they do that?!
I'm always on fashionphile...what bag was it if you don't mind sharing.
I was about to buy a bag on there, and its gone! :sad:
It's not even coming up as sold, wonder if it was one of your bags!
 

vagabag

O.G.
Dec 31, 2006
2,666
1
I am so sorry to hear this! It makes no sense why they'd take the ticket off as you would get a higher price with it attached. I wonder if someone there didn't "borrow" it for the holidays. What a nightmare.
 

mp4

Weimanuts!
O.G.
Oct 20, 2007
8,028
1,468
Lally, so sorry this happened to you!!! I would be fuming mad! I agree with everyone that this is super fishy. BNWT is much more desirable than excellent.

I hope you hear something soon!
 

lallybelle

O.G.
Jan 28, 2009
7,435
4,118
NYC
Thanks everyone for listening!

Small update:

Well I wrote them back to yell at them for not getting back to me and the fact that my items were still on the website. I also told them they were shady and I suspected that my bag went on a little joy ride. I told them I'd better be contacted with an explanation and they better make arrangements to give me my items back. I've not heard back from them yet, but I just noticed my things were removed. So step 1. I REALLY want to figure out what I can do about this. It's just so shady & unethical.
 

bgyoshi

O.G.
Nov 23, 2005
1,557
0
CA
wow that's pretty ridiculous. Hope you get a good explanation and compensation for what they did!