this is very long... i am beyond furious with Bal LV. i started buying from bal lv from the same sales lady months ago. i have purchased about 4 or 5 bags from her already and very recently i purchased 3 mini pompons from her within a week. 2 out the of 3 mini pompons had minor flaws but i let it go. the last purchase i made was a gsh mini pompon and a coquelicot city. the bags are always mailed so i let her know what i am looking for and the kind of leather. anyways, she told me coquelicot city in rg hardware needs to be sent from another store so I said thats fine as long as it is sent to me before the price increase. on friday i received the coquelicot package and was super excited to see my new bag and OMG was i surprised. she sent me a coquelicot RGH!! i wasn't mad at first, i thought it was an honest mistake so i texted her immediately and her reply was "oh im sorry, i am off today. i will fix it tomorrow." i text and emailed her saying "it's okay (thinking it was just a simple mistake). let me know if you have the coquelicot city in rg hardware in stock and if you will be crediting my account or exchanging it based upon the old city price." i know bal does not credit accounts, they only issue store credit. the only reason why i asked about crediting my account was because it was their mistake not because "i don't like my bag" Saturday (the day after i received the package) so i waited till the next day (saturday) and still no reply. i decided to email her again. i asked her what the story was and if she had any coquelicot city in rg? and also if she had my on the way gsh mini pompon tracking number that she promised to text me. she replied my email skipping crucial questions regarding exchanging or crediting and answered "i have a coquelicot city in rg on hold for you. my manager will be in at 4pm and i will talk to her and get back to you." i waited and waited and finally she sends me an email with a return postage for me to print out. in that email she still did not address what will happen after they receive my returned bag!! i text her and no reply. i called her and they said she was with a client. i waited some more and sent her another email. still no reply about what they will do. she did however email me the tracking number i had asked for earlier and that was it! later in the evening i sent her another email asking her AGAIN if they will credit my account, exchange it for the old price and credit the difference. Sunday along comes sunday and still no email from her. i was getting very angry. back then she was very good with emails and text, always reply immediately or same day as long as she was working. but not this time, not when they made a mistake, i can feel that she was hiding from me. i couldn't sit around anymore so i called her and her coworker said she won't be in till later. i waited until it was her shift and i called back AGAIN. and boy am i not surprised that i get "she is with a client." i thought fine, i'll call back then. waited 20min, blocked my number and called her back. she answered the phone! i said "i sent you emails, maybe you didn't check it yet but i need to know what is going on, what will be done, issue a refund or exchange based on old price. i can't just send a bag back to you without knowing what you are going to do" she was pausing sorta like she was being told what to say and finally... she said "i text you, you didn't get it (which by the way sounded like a big fat lie!)? well...my manager said because you have purchased bags from us that we will issue you a credit." when i heard that i was holding back my anger and my laughter. she thought i didn't know that bal only issue store credit to anyone! i said "WHAT? you sent me an item i did not order and it was someone's mistake and definitely not mine and you want to issue a store credit? i know bal issue store credits to anyone not because i purchased from you. i am upset you are asking me to accept store credit. i have purchased several bags from you and this is what you are telling me"she said "well, my manager said that because they want customers to keep coming back so they are issuing a store credit. my manager is not in so let me call her and i will call you back." i said "so you'll call me back in 5 min?" she said "no, about 30min." i said "fine" she calls me back in less than 5 min!! she said "my manager said to give you an answer tomorrow. my manager won't be in tomorrow but i will call her." i said "did you even tell her i ordered rg not rgh? obviously the boutique that placed the order misunderstood you." she said "yes i told her. i will talk to her and try to tell her that is it the right thing to do because it was our mistake. i wrote rg so they must've thought it was rose gold." i said "rg is regular hardware and rose gold is rgh, not the same. fine i will wait until tomorrow." she said "i will call her in the morning tomorrow even though i wont be in until the afternoon and i will call you. also, there is a slip i will email you for ups to sign when you send your package out. don't send it out yet until i call you." she never sent me the email of the slip she said ups needs to sign. and i am doubting that she will call me. i am so mad. not only did i miss out on the old price but i was charged more for an item i did not want! i don't know what to do if they won't issue me a refund. i'm afraid i will be screaming at the sales or the manager. any advice??