I sold my Declics in January and had to send them to Austria (I'm from The Netherlands). No biggie, I posted them and they shipped real soon and got in Austria 4 days later. To my suprise I saw the status which was ''Address unknown. Package sent back''.
That's when I panicked, I contacted the local postal office that ships packages out and called them about a zillion times to only hear that they can't help me and that this is my 81248944th call (that is so rude, seriously? They are expensive shoes, wth am I supposed to do?). Anyways, she promised me a form to fill in so they can track the shoes and I would get a confirmation. Got the form, filled it in right away and sent it back.
3 weeks later I call again, explaining I didn't get a confirmation and I want to know if they started locating them. She said the form never got there and Thank God I didn't send the evidence of posting the shoes with it because otherwise I would have lost that too. So she sent me another form and I filled it in. This time I did get a confirmation.
3 weeks later again, I get this call today. She said she found the shoes and I was so happy for the woman that bought them from me. But there was a but... ''They are in England and they won't ship them to The Netherlands because they don't know what to do with it''. That did it, I snapped and I couldn't believe my ears. What the hell? WHY NOT! She said they stickered the package so much because it went to The Netherlands, Germany and then France and then England. I wonder, what crazy person sent them to all those countries? The return address was clear :cry: So I asked her what will happen to the shoes and she said they will probably destroy them.
I'm so furious I can't even tell you. Luckily I did send them with an insurance so I'll get the money back to refund but I just want the shoes here with me so they can go out to the owner (me and the woman have built quite of a internet friendship hehe, she's so sweet and patient, that's why it bothers me so much).
Is there anything I can do now?
Does anyone know what the Royal Mail in England can do for me?
I told this story to SO and he says a lot of people steal at the customs,
he works at the airport and that's where it comes in. He said even Chanel bags are being stolen and other expensive stuff and that makes me go even more crazy.
I really can use all the help, tips, advise out there :cry:
What to do?
Thank you all for reading, I hope it's not too vague.
That's when I panicked, I contacted the local postal office that ships packages out and called them about a zillion times to only hear that they can't help me and that this is my 81248944th call (that is so rude, seriously? They are expensive shoes, wth am I supposed to do?). Anyways, she promised me a form to fill in so they can track the shoes and I would get a confirmation. Got the form, filled it in right away and sent it back.
3 weeks later I call again, explaining I didn't get a confirmation and I want to know if they started locating them. She said the form never got there and Thank God I didn't send the evidence of posting the shoes with it because otherwise I would have lost that too. So she sent me another form and I filled it in. This time I did get a confirmation.
3 weeks later again, I get this call today. She said she found the shoes and I was so happy for the woman that bought them from me. But there was a but... ''They are in England and they won't ship them to The Netherlands because they don't know what to do with it''. That did it, I snapped and I couldn't believe my ears. What the hell? WHY NOT! She said they stickered the package so much because it went to The Netherlands, Germany and then France and then England. I wonder, what crazy person sent them to all those countries? The return address was clear :cry: So I asked her what will happen to the shoes and she said they will probably destroy them.
I'm so furious I can't even tell you. Luckily I did send them with an insurance so I'll get the money back to refund but I just want the shoes here with me so they can go out to the owner (me and the woman have built quite of a internet friendship hehe, she's so sweet and patient, that's why it bothers me so much).
Is there anything I can do now?
Does anyone know what the Royal Mail in England can do for me?
I told this story to SO and he says a lot of people steal at the customs,
he works at the airport and that's where it comes in. He said even Chanel bags are being stolen and other expensive stuff and that makes me go even more crazy.
I really can use all the help, tips, advise out there :cry:
What to do?
Thank you all for reading, I hope it's not too vague.
If you post this in the ebay forum, you'd get someone who knows how to help.
