So my friend and I were on the phone last night talking about customer service at high-end stores and she told me about the following story: Jessie went in looking for some jewelries and asked about the availability in styles, leathers and colors with her SA (Alpha). Alpha told her that the catalogues they have were pretty old so things were not really updated. Jessie wanted to get a leather strap in an orange exotic leather and that particular combo was not listed in the book anywhere - however, it does exist in purses, shoes, and other small leather items. Alpha said she would call and ask. At that point, another SA (we'll call her Beta) overheard her and said, "Look, if it's not in the book, it's not there. Don't even bother calling." And then, Beta stood up and walked over to Alpha and Jessie. Beta reached over Jessie and flipped through the pages (squishing Jessie's finger in process because she flipped a big chunk of pages over Jessie's hand at once) and then said, "See? It's not here so they don't make it." Jessie said that it wouldn't hurt to ask since the worst they could say was no, and Beta refused to do so. At that point, Alpha told her, "Well she is right, if it's not in the book, it probably doesn't exist." Jessie asked, "But I thought you told me the book is old?" Alpha replied, "No no, I meant the styles of the jewelries and watches were old, but colors weren't." Beta seemed satisfied in hearing that and walked away. When Beta was out of sight, Alpha said, "Don't worry, I'll call myself and let you know." Jessie was then reassured by her SA and several others in the store that that Beta was always like that with people. In your opinion, was Beta being rude in saying "don't bother" and refusing to help?