Just wanted to say a huge thank you to everyone who advised me on my recent eBay debacle with the non-arriving phone and the seller's subsequent lies in his feedback. I heard today that the claim has been decided in my favour and although I am still £90 down on what I lost, I have recovered £105 from paypal which makes me feel a bit better. The eBay dispute (I began an eBay dispute after the Paypal claim) is still open but I noticed last week the seller is no longer registered with Ebay so I doubt much will come of that. I have learned painful lessons from this experience, but also one very happy lesson, namely what an informative and supportive environment this forum provides, much more so than the Ebay forum/message boards. Thank you!