i brought an elgin and i protected it probally and i got water on it and it stained so as i had brought 2 bags together (bayswater being 2nd)i got the hump and took it back. They changed it straight away no problems. However i really can't belive that i have just looked on eBay and i am 100% sure someone is selling my old bag that got sent bag the item code on eBay is 270198347884. Have a look. the stain is exactly the same. so i would take it back. I actually think these protecters are rubbish 2 of my paul smith bags have stained from water there customers service are crap though and they weren't interested.