(I'm sorry if there are tons of threads about this, I wasn't sure what keywords to search for.)
I've never had this happen to me before and am not sure how to handle it.
I bought a necklce on eBay and just received it the day before last. When I opened the package, a stone was missing from the clasp. It hadn't fallen out during shipping, because the stone was nowhere to be found inside.
I contacted the seller immediately and she requested pictures of the missing stone. I took them last night and sent them to her and she said to return the necklace to her and she would give me a refund.
My question is, do I need to file a PayPal dispute to protect myself? How should I proceed? I'm going to send it back UPS with signature confirmation, but do I need to file a complaint with eBay first or anything like that? My concern is that once I send the necklace back, she will have that and my payment and if she doesn't give me a refund, I'll be stuck.
Any advice on what I should do from here out? I've been very lucky and have had nothing but good transactions on eBay so far and don't want to botch my first return!
Thank you for any help/advice.
I've never had this happen to me before and am not sure how to handle it.
I bought a necklce on eBay and just received it the day before last. When I opened the package, a stone was missing from the clasp. It hadn't fallen out during shipping, because the stone was nowhere to be found inside.
I contacted the seller immediately and she requested pictures of the missing stone. I took them last night and sent them to her and she said to return the necklace to her and she would give me a refund.
My question is, do I need to file a PayPal dispute to protect myself? How should I proceed? I'm going to send it back UPS with signature confirmation, but do I need to file a complaint with eBay first or anything like that? My concern is that once I send the necklace back, she will have that and my payment and if she doesn't give me a refund, I'll be stuck.
Any advice on what I should do from here out? I've been very lucky and have had nothing but good transactions on eBay so far and don't want to botch my first return!
Thank you for any help/advice.