If you are planning on ordering from BALNY, here's the process:
1. find someone you can talk to, ask them all the questions you need to ask, etc, decide on a bag
2. tell them to email you the "charge authorization form"
3. fill the form out, filling in the name of the person who helped you as the person authorized to make the charge
4. fax the form to 212-206-0004
5. call maybe a day later to confirm that the order has been processed and to see if it's been shipped
6. if you have online banking, you can check when your order's been charged (another good indicator that the order's been processed and shipped)
7. wait for your package
8. upon receipt of package, make sure it's what you want (otherwise, return it within 10 days)
9. ENJOY!