Here is a copy of the message I got from eBay. I used their method and got my authentic Chanel auction reinstated. Then it got pulled again , but I used the same fax number and had it reinstated again. BTW, this method only works if you have receipts. "Thank you for writing eBay in regard to your recently ended handbags. If you feel this action is an error and you know for certain the items are made by the company and would like to provide information that the handbags are authentic, you may fax us your receipts/invoices including your supplier's information and purchase price for the handbags for further review. All information received will be kept confidential. Please fax the requested information to the following number. Attn: T&S CIT - Handbags Primary: (801) 545-2600 Secondary: (801) 545-2068 Seller Id: Email Address: If you need further assistance, please don't hesitate to reply to this email and let us know. " Good luck!