Hi guys, I had an item that was not paid by the winner so I did a second chance offer to the next higher bidder..however, she did not response until the offer expired. She told me that she had a surgery so she couldn't response until now. She asked me about the authenticity of the shoes and blah blah..but when I was trying to response to her today, I couldn't. eBay said that I was not able to contact the buyer because I do not have anything selling that included her. How do I respond to her message? I was trying to look her up and contact her but It kept saying that I couldn't unless I have her private email address, which I don't. I don't want her to think that my item is fake and I'm backing off. Thanks for all your help!