How to clean glazing for Empreinte items

I brought my Empreinte Montaigne GM this weekend for repair that I bought preloved years ago from a woman in France. Luckily she also sent her receipt but crossed out her name and number. The glazing on my handles were horrendous and they said since I had the original receipt they would give me store credit. I was sad to lose my fave bag, but I quickly got over that once I had my new items home!
 
I brought my Empreinte Montaigne GM this weekend for repair that I bought preloved years ago from a woman in France. Luckily she also sent her receipt but crossed out her name and number. The glazing on my handles were horrendous and they said since I had the original receipt they would give me store credit. I was sad to lose my fave bag, but I quickly got over that once I had my new items home!
So they took your bag and give you store credit? And you bought other items with the store credit? Sorry, just wanted to clarify. Thanks!