I've been avoiding buying from balny because I dont like the return policy. I havent yet returned anything, but the day will come where they will send me crappy leather I'm sure. I want the Marine Blue in a City or Shopping, and I'm not sure I want to wait till NM gets them.
iwas thinking about it taht other day. i have excahnged once and thinking... damn... i only have 1 more strike before i am stuck with what i buy.
i tried to buy from other stores, but on the phone, the SAs from other stores do not sound very knowledgable about bbags. most of them keep telling me taht the leather is the same and no variations on the leather.... so i dont know....
I think they're general rule is one exchange, but it may be worth seeing if they'll make an exception. When I bought my first bag there, Daphne told me I could do a second exchange (for third bag) if necessary, although I didn't end up doing so.
what stinks is they don't tell you about the policy when you make the purchase (at least they didn't used to) ...when i 1st heard about it from another PFer, i thought it meant 2 exchanges per purchase (silly me) :shame:...afterall, these are $1K+ bags we're talking about here...but apparently the "2 exchanges per lifetime" thing is true...needless to say, i won't ever be shopping there again