I live somewhere where there are not many places to purchase Chanel stuffs. Of course I can text others in various states and department stores (multi-brands), but I've spent a few years on this forum and feel that I could follow the advice of establishing a good relationship with a local SA.
However, it definitely hasn't worked out as I thought. A simple task seems so difficult for these SAs. I let them know I'm interested in purchasing an item--even go as far as let them scan my credit card to reserve it--and over and over again, I'm forgotten. After assuring me that they will "let me know" when the item arrives, they will never contact me again, and then I'm left to my own devices of acquiring the item myself. Scrolling through my texts now; I've been waiting TWO MONTHS for the SA to transfer a bag from one boutique to the next. But how? This was supposed to happen within 48 hours according to her. After two weeks of waiting, I just texted an SA in a multi-brand and got my bag.
There were a few things I deliberately did just to see "if it was me" that was the fault of this non-communication:
1. After the credit card reservation, and good byes, I waited. No other texts, calls, etc. I didn't want to be looked at as an annoying customer. Mind you, I've never done this, but this time I made it a point not to.
2. Point #1 was hard. As you all know, when we have our sights set on "the perfect bag", we gotta have it. I had to reach deep down inside to hang on to my patience. Meanwhile, I wondered, "was it sold out?", "did it disappear?", "is she okay?" My emotions went from excitement to getting the perfect bag
--to annoyance.
3. I went ahead and reserved the bag at the multi-brand. This was a difficult decision because I technically had $Ks reserved with the boutique right? Like, seriously, what's going on?
4. I looked at my relationships with other designers as well. I'm not considered a big spender (in the designer world), so there's that. Most of the time I know exactly what I want, and the transaction is almost instantaneous. Even so, I lead with kindness and credit cards. I've been to many boutiques, states, cities, countries, and have seen the most outrageous customer actions: yelling, barging past people, snapping fingers at the SAs, rudeness, just craziness. Nobody's gonna catch me on a youtube video.
Perhaps I should become an SA. With my luck (and attitude), I wouldn't be hired. But from what I'm seeing, it's easy to be hired as a representative of these chains. Just smile a lot, over-promise, and then under-deliver.
Back to my point: How many times have you all let situations such as these happen before you move on or just delete their number?
Photos are just bags I've ogled over the years. I don't have any of them though. I wonder why.
Okay, that was cruel.
However, it definitely hasn't worked out as I thought. A simple task seems so difficult for these SAs. I let them know I'm interested in purchasing an item--even go as far as let them scan my credit card to reserve it--and over and over again, I'm forgotten. After assuring me that they will "let me know" when the item arrives, they will never contact me again, and then I'm left to my own devices of acquiring the item myself. Scrolling through my texts now; I've been waiting TWO MONTHS for the SA to transfer a bag from one boutique to the next. But how? This was supposed to happen within 48 hours according to her. After two weeks of waiting, I just texted an SA in a multi-brand and got my bag.
There were a few things I deliberately did just to see "if it was me" that was the fault of this non-communication:
1. After the credit card reservation, and good byes, I waited. No other texts, calls, etc. I didn't want to be looked at as an annoying customer. Mind you, I've never done this, but this time I made it a point not to.
2. Point #1 was hard. As you all know, when we have our sights set on "the perfect bag", we gotta have it. I had to reach deep down inside to hang on to my patience. Meanwhile, I wondered, "was it sold out?", "did it disappear?", "is she okay?" My emotions went from excitement to getting the perfect bag
--to annoyance.
3. I went ahead and reserved the bag at the multi-brand. This was a difficult decision because I technically had $Ks reserved with the boutique right? Like, seriously, what's going on?
4. I looked at my relationships with other designers as well. I'm not considered a big spender (in the designer world), so there's that. Most of the time I know exactly what I want, and the transaction is almost instantaneous. Even so, I lead with kindness and credit cards. I've been to many boutiques, states, cities, countries, and have seen the most outrageous customer actions: yelling, barging past people, snapping fingers at the SAs, rudeness, just craziness. Nobody's gonna catch me on a youtube video.
Perhaps I should become an SA. With my luck (and attitude), I wouldn't be hired. But from what I'm seeing, it's easy to be hired as a representative of these chains. Just smile a lot, over-promise, and then under-deliver.
Back to my point: How many times have you all let situations such as these happen before you move on or just delete their number?
Photos are just bags I've ogled over the years. I don't have any of them though. I wonder why.
Okay, that was cruel.
