I wasn't sure whether I should post this with the thread on my new BI day bag, but its somewhat of a separate issue. On my way home from buying the bag (Gretta Luxe, Newton, MA) I realized that it had the card with the year and season but not the controllato card (small one with numbers) or the Balenciaga folding card. When I called them, they did not seem to know where they were or respond with any level of concern. I called again today and the SA said I could come in and maybe they could get one from another bag. She did not respond in any way that helped me feel I have a right to ask for the documentation and I felt a bit like I was being brushed off. It would be nice to have the cards in case I ever sell the bag. On the other hand, those who buy authentic bags know what to look for and the cards can be faked. Has anyone ever had this happen? Are small botiques not as fastidious about providing the documentation as compared to, say, BalNY or Barneys? Is this not a big deal?