Wow I'm really sorry about your experience. That sounds terrible. I would have imagined a buyer who's motivated to buy non-leather goods would be an SA's dream. Maybe without the goal of a quota bag they felt that your spend wouldn't be enough to interest them, but even then that's still awful.Let me share my experience at SCP.
I went there last week, only 2 people wondering around. 3 SAs were just standing there doing nothing. No line at all. No leather bags on display at all.
I wanted to buy some clothes, scarves & tablewares and started off with a bag charm inquiry just to feel the vibe (I heard some SAs at SCP were “something else”). I wasn’t interested in H bags including BKC lol. I want to work with someone who deserves the comission (and since I don’t like their bags, I don’t need to play the H game).
So I approached 1 SA & asked about a bag charm (not rodeo) she said “oh charms are very popular here and they don’t even make it to the floor.” OK so not a response I was expecting to hear…Clearly she didn’t want to help me (a potential new client who would buy only non-leather goods).
I’m good at reading people and let’s just say I could feel the negative energy coming out of her. Her approach could have been better (or maybe she was just being brutally honest?), she could have offered to put me on the list and that would have opened up my next conversation.
I thanked her and “kick” myself out of the store
I wasn’t in a rush in getting my stuff as they’re for Christmas gifts for myself and loved ones. Next time maybe I’ll do my experiment at other stores. IMO snobbish SAs don’t deserve my business at all.If that's the case wouldn't it still be in the SA's best interest to help a potential client as best as they can? Especially at a time when it seems like the store was a bit slow. You should never make assumptions about potential clients. Julia Roberts taught us that in Pretty Woman
Perhaps the SA had sensed the potential client's patronising intention to bestow her custom upon an SA she deemed worthy to benefit from the commission, with the possible ensuing difficult association.If that's the case wouldn't it still be in the SA's best interest to help a potential client as best as they can? Especially at a time when it seems like the store was a bit slow. You should never make assumptions about potential clients. Julia Roberts taught us that in Pretty Woman
My SA does not take new client since the beginning of this year. He/she said that they already had a long list of clients and cannot take any new clients because they're afraid they can't promise them any bag. I brought in some friends who are willing to spend and my SA still say no, lol.In the end that SA lost her commission
I used to lead sales team before, so I know which colleague were motivated and which were not.
But maybe in H world it works differently? Like if a new client is only looking for something below $1k, ignore them lol
In that SAs mind she didn’t lose commission at all especially since the item you were inquiring about sales itself before it hits the floor. With empty shelves they aren’t missing out at all. I would’ve been surprised if they had any of the items you were looking for especially homewares and rtw.In the end that SA lost her commission
I used to lead sales team before, so I know which colleague were motivated and which were not.
But maybe in H world it works differently? Like if a new client is only looking for something below $1k, ignore them lol
Agree. In every store I’ve been in, charms, some popular shoe models (orans, chypres, sneakers), SLG esp calvi, and dishes, are reserved for locals. In my own home store, I’ve gotten a B25 but not chypres. In addition, I have been told that SCP is extremely popular with resellers, which may contribute to an SAs demeanor. This sounds better to me than Milan, where there were basically no SAs to help me at all (in RTW or fine jewelry)
This is exactly my experience
I agree with all of the above based on my experiences in US (mainly my home store NYC) Canada, EU (Paris, Vienna, Berlin, Milan, Rome) and UK. If I want help from a new SA, I lead with an inquiry re RTW bc every store has a slightly different buy. I’ve also had experiences similar to @alittleshy, and have had to try another time.
Hello! I was just there this weekend and according to my SA, the store is no longer by appointment so we can now walk-in or wait in line. I texted my SA to make sure that he was going to be there and let her/him know that I was planning to go shopping. The wait wasn’t long considering that it was a weekend. My SA was working with another client when I walked in but that didn’t bother me. It gave me some time to browse around. I hope helps. Have fun shopping!
