How does this ebay situation work?

tln

Have a nice day!
O.G.
Jan 14, 2006
4,483
101
I bought a pair of jeans on ebay about a week ago. I paid for the jeans and then extra for the shipping. I received them and am just not happy with them. I sent the seller an email stating that, and she replied that she'd be happy to refund my money, less the shipping costs. My thoughts are that I paid the shipping costs to begin with and am paying to ship them back. Am I missing something?
 
I think it depends on the situation...if you're returning the jeans because they don't fit correctly or because they aren't what you're looking for, you should have to pay shipping (just like any online retailer charges shipping). But if the jeans were of inferior quality or had some sort of defect with them, then she sold you a poor product, and she should have to pay shipping.
 

peacocky

Flaunt your Fringe
Dec 7, 2005
4,758
5
The seller doesn't have to refund shipping if they don't want to. It's ethical to do it if the probalem is on the sellers end, if it's just becuase you don't like them, then it's on you.
 

caannie

Mother of Dachshunds
O.G.
Mar 28, 2006
2,867
1,493
Right... if you are returning because of some inadequacy in the seller's listing (wrong size, inaccurately represented quality, etc...) then the seller should refund shipping. But if you are returning because you just didn't like them, then you would pay shipping. Just like with a regular retail establishment.
 

tln

Have a nice day!
O.G.
Jan 14, 2006
4,483
101
I know what you are getting at. But, my question is that I paid for the shipping initially and am paying to ship them back to her. Why would she refund my money less the shipping costs. She hasn't spent anything to ship them at all. Do you see my line of thought?
 

organic

Member
Mar 14, 2006
248
0
i see your line of thought, but what she's doing is quite standard, and most sellers don't take returns at all. if you filed with paypal, you might be out of luck. if you're not happy spending the shipping money, sell them on ebay yourself. :smile:
 

Swanky

Admin
Admin
O.G.
Jan 12, 2006
87,697
16,068
I understand, it's not for everyone.
But you do realize that if you buy something from Amazon.com or Neimanmarcus.com and choose not to keep it, you have to pay to ship it back and they won't refund your original shipping, right?
It's really no different.
 

tln

Have a nice day!
O.G.
Jan 14, 2006
4,483
101
I know that it is the same, but I don't think of it the same way. I guess because NM or wherever ships by FedEx or UPS and this seller charged $15 to mail something through the USPS that cost her $5 to ship. Whatever, though. I should be happy I'm not stuck, I suppose.
 

Swanky

Admin
Admin
O.G.
Jan 12, 2006
87,697
16,068
Yeah, it's important to always check on Seller's shipping prices - some Sellers really gouge Buyers there. It should've been closer to 6 bucks to ship adult jeans.
I can't stand Seller's trying to make such a profit on shipping.
I'm a Seller, so I can understand a $1 or 2 for the trip to the P.O. or for suppies, but not more than that.
 
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