Hi everyone!
I'm getting a bag repaired by Chanel for the first time so hoping to get some insight from those who have experience with Chanel After-Sales!
Earlier this month I noticed some issues with the stitching and leather strap of my classic flap even though I hadn't used the bag and bought it in mid-September. I was initially hoping to exchange it and went to 3 different Chanel boutiques but they all did not have the flap combo I wanted in stock (black caviar with GHW). Since I was close to the 30 day exchange deadline, I figured I would send the bag to After-Sales for a repair, which the Chanel SA and specialist I was talking to said would be complementary. They submitted a service request for "Chain/Handle/Shoulder Strap or Tab - Replace Leather Tie" and "Stitching - Simple Stitching" on 10/10, gave me a copy of the receipt, and said they would call me when they hear back from After-Sales. Since then, I haven't received any emails or calls from the boutique.
I understand repairs currently can take up to 6-8 weeks because of the pandemic, but does Chanel ever provide updates or at least a confirmation that After-Sales has received your bag for repair? They gave me a physical copy of my receipt but no email confirmation even though I received both a paper and email receipt back in September when I purchased my bag - is this normal? I also noticed the "Deposit of Product" section in my copy of the receipt is blank - does this section need to be filled out in order for me to pick up my bag? Any insights or tips on Chanel's repair process would be greatly appreciated! Also curious to hear how the results were for those who have had their bags repaired by Chanel!
I'm getting a bag repaired by Chanel for the first time so hoping to get some insight from those who have experience with Chanel After-Sales!
Earlier this month I noticed some issues with the stitching and leather strap of my classic flap even though I hadn't used the bag and bought it in mid-September. I was initially hoping to exchange it and went to 3 different Chanel boutiques but they all did not have the flap combo I wanted in stock (black caviar with GHW). Since I was close to the 30 day exchange deadline, I figured I would send the bag to After-Sales for a repair, which the Chanel SA and specialist I was talking to said would be complementary. They submitted a service request for "Chain/Handle/Shoulder Strap or Tab - Replace Leather Tie" and "Stitching - Simple Stitching" on 10/10, gave me a copy of the receipt, and said they would call me when they hear back from After-Sales. Since then, I haven't received any emails or calls from the boutique.
I understand repairs currently can take up to 6-8 weeks because of the pandemic, but does Chanel ever provide updates or at least a confirmation that After-Sales has received your bag for repair? They gave me a physical copy of my receipt but no email confirmation even though I received both a paper and email receipt back in September when I purchased my bag - is this normal? I also noticed the "Deposit of Product" section in my copy of the receipt is blank - does this section need to be filled out in order for me to pick up my bag? Any insights or tips on Chanel's repair process would be greatly appreciated! Also curious to hear how the results were for those who have had their bags repaired by Chanel!