How do I refund successfully to Ebay buyer ?

Sapphire2691

Member
Aug 17, 2017
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I had to cancel a purchase that was just sold today due to wrong size in description. I messaged buyer and she agreed that we would cancel. Ebay said there was a problem refunding from my account. Paypal said I don't have enough funds to refund. I received $66.99 ( it is my current Paypal balance ), Paypal fee is $2.49, sale tax collected by ebay is $5.92. Buyer paid $75.40.
How do I successfully refund ? Thanks in advance.
 

BeenBurned

Coach, Dooney, Uggs
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Go to the paypal transaction and on the right side of the page under the purchase details, there's a "refund this payment" link.

If you click, you should be able to issue a refund for the full amount.

And although it might take a few hours, the transaction on ebay should eventually show that the payment was refunded.
 

Sapphire2691

Member
Aug 17, 2017
164
129
Thanks !
I think I finally figured out. My Paypal was $2.49 short due to nonrefundable Paypal fee. It went through once there's sufficient Paypal balance.
 

littlerock

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I'm curious about this. Why is the paypal fee nonrefundable?? My fee is nearly $100 and I'm trying to refund someone. This is a joke. I'm so mad at this whole process.
 

BeenBurned

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I'm curious about this. Why is the paypal fee nonrefundable?? My fee is nearly $100 and I'm trying to refund someone. This is a joke. I'm so mad at this whole process.
Paypal made the announcement in April, 2019 that they would be retaining all fees when refunds were issued. But after much backlash, they postponed/canceled their plans but in Sept. 2019, they went on with the plan and have been keeping the fees since.

ETA: https://www.techspot.com/news/79545-paypal-new-refund-policy-has-sellers-up-arms.html

In fact, they flatly stated that anyone who doesn't like their plan is "free to close their account."
 

littlerock

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Paypal made the announcement in April, 2019 that they would be retaining all fees when refunds were issued. But after much backlash, they postponed/canceled their plans but in Sept. 2019, they went on with the plan and have been keeping the fees since.

ETA: https://www.techspot.com/news/79545-paypal-new-refund-policy-has-sellers-up-arms.html

In fact, they flatly stated that anyone who doesn't like their plan is "free to close their account."
I'm seriously thinking of any way to avoid paypal. I despise them.. Question, if I refund the buyer what I net from her, will she get her taxes back?? Sorry!! I feel like such a noob. I used to know so much.
 

Sapphire2691

Member
Aug 17, 2017
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129
In my case, ebay would add sale tax back. I just had to add $2.50 PP fee to my balance in order to successfully refund via PP. At that point, I could no longer refund through ebay after trying with only net amount. Then, ebay kept sending notices to ship the item so I had to call them. They refunded/adjusted ebay fee.
I would be so angry if I am $100 out just for PP fee.
 

BeenBurned

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I'm seriously thinking of any way to avoid paypal. I despise them.. Question, if I refund the buyer what I net from her, will she get her taxes back?? Sorry!! I feel like such a noob. I used to know so much.
The buyer does get the credit for the sales tax but depending on how you (as the seller) issued the refund, there can be a difference in the amount it costs you.

(My experience has shown that refunding through the paypal transaction costs me less than refunding through ebay.)

I posted about a weird situation here:
 
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littlerock

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In my case, ebay would add sale tax back. I just had to add $2.50 PP fee to my balance in order to successfully refund via PP. At that point, I could no longer refund through ebay after trying with only net amount. Then, ebay kept sending notices to ship the item so I had to call them. They refunded/adjusted ebay fee.
I would be so angry if I am $100 out just for PP fee.
Oh I see, ebay takes the sales tax so it wouldn't come from paypal. Ugh, this is a nightmare IMO.