I ordered a Fendi Zucca Spy last month from them and never wear it. Then I found out a pair of Chloe boot and try to return it. Since their packing box was damaged, I bought a new one and packed carefully and mailed it back through Fedex with insurance, but they just email me(more than 2 weeks after they received it) that I can't return it because I didn't use the damaged box they used. But I throw all the boxes immediately after I'm sure they received the bag, now they're mailing the bag back to me. I also found their return policy very tricky, like they should receive the bag within 30 days after they ship it. And it does not say you should mail it in the exact same box it was in, just say they should be mailed back in the same manner,it would normally be ok to include dustbag and authorization card. What I can do now? I'm so mad at them, I feel like I'm trapped.