How Bothered Would You Be?

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restricter

restricter

Beware the BIN Paw
O.G.
Apr 25, 2007
11,396
5,038
#1
I bought a pair of DY starbust studs at their last F&F sale in NY and the very first day I was going to wear them, the post actually fell off of one! I've never had that kind of experience with DY before. Customer Service was actually very helpful and had me send the earrings to their repair center and repaired them free of charge.

However, they polished the oxidation off. I have the matching necklace and bracelet and let me tell you, the shininess is really noticeable in bright light.

I sent the attached pic to my contact at DY customer service, letting her know that I'm not pleased. How "not pleased" should I be? Am I being unreasonable? You'd think that if this entity does mostly or nothing but DY repairs, they'd be aware that oxidation is part of the intrinsic value and design of the jewelry and not polish it off.

So... am I going overboard?

I really need to know. It's been a stressful week at work and I don't want to take it out on David Yurman.

:graucho:
 

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#2
It's very hard to see much difference in the picture. I agree that the oxidation is part of the beauty of the design. They should be able to make it right. How does it compare to the other earring?
 
#3
CoastalCouture said:
It's very hard to see much difference in the picture. I agree that the oxidation is part of the beauty of the design. They should be able to make it right. How does it compare to the other earring?
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They polished both of them and the difference is really noticeable in person. They're blindingly shiny versus the other pieces.
 
#4
I do not need to look at the set in real life to see the difference. Your photo says it all. Actually, I prefer shiny look than subdued look. However, rather be upset at the unexpected shiny metal, I am more bothered by the fact the set is no long a matched set. So, no, you are not being picky. I would ask to have a new pair of earrings, and I think the request is very reasonable.
 
#7
I would be bothered b/c (1) Oxidation is the point of the DY look, (2) you didn't request it and (3) the set no longer matches. I'm very impressed with (1) DY's customer service and (2) how you didn't want to take your bad work week out on DY. I take my bad work weeks out on everyone.
 
#8
MyDogTink said:
I would be bothered b/c (1) Oxidation is the point of the DY look, (2) you didn't request it and (3) the set no longer matches. I'm very impressed with (1) DY's customer service and (2) how you didn't want to take your bad work week out on DY. I take my bad work weeks out on everyone.
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I'm impressed too. They sent me a FedEx label right away and apologized profusely.

Look, the bad work week is BAD but I'd rather take it out on the people that put me into this mood in the first place. Jewelry is my happy place. I need it to stay that way.

Hope you're having a good week. If not, all I can say is "happy hour!"
 
#10
restricter said:
I'm impressed too. They sent me a FedEx label right away and apologized profusely.

Look, the bad work week is BAD but I'd rather take it out on the people that put me into this mood in the first place. Jewelry is my happy place. I need it to stay that way.

Hope you're having a good week. If not, all I can say is "happy hour!"
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Yes, jewelry is the happiest place. I tolerate work to support my jewelry shopping, I'm saving for a VCA piece but keep getting derailed. BAD work life for me with all the coworkers who get pregnant every 18 months, take 4 months leave and have one foot out the door a month before their leave date.
 
#11
You can bring the issue to their attention by asking questions, telling them that it bothers you, and asking them what your options are. You don't have to demand anything when you are upset, just say that you are not satisfied, and what can be done to address the issue (by them or you). Then keep asking questions and keep the conversation going until they give you a satisfactory answer.

There is nothing wrong with talking to customer service about anything that concerns you. I chat with SAs all the time. I think they know it can translate into more sales.

Glad to hear that they are addressing your concern!
 
#13
Restrictor, when they fixed your post, they had to re-solder it to the earring. The high heat of soldering probably caused the entire earring to be very dark with oxidation or firescale. So they had to polish it afterwards to bring it back to normal. It sounds like they may have used a dip (because the piece has such high relief) and went a bit overboard, all the way to too shiny! Glad they are willing to bring it back to where you wanted it, as it's certainly a feature of DY jewelry. :)
 
#14
TheKoiPolloi said:
Restrictor, when they fixed your post, they had to re-solder it to the earring. The high heat of soldering probably caused the entire earring to be very dark with oxidation or firescale. So they had to polish it afterwards to bring it back to normal. It sounds like they may have used a dip (because the piece has such high relief) and went a bit overboard, all the way to too shiny! Glad they are willing to bring it back to where you wanted it, as it's certainly a feature of DY jewelry. :)
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Apparently, the service center is OWNED by DY so it's really kind of a mystery how that happened to slip past quality control. I know people tend to not be thrilled with DY's prices for silver but I have to say, the customer service has been fabulous. The rep is going above and beyond to work with me. After the lousy week I've had at work, it's nice to see people not only doing the right thing but excelling in it.
 
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