By my SA's own admission, the Houston store is not big at all because their clientele is small (almost all locals to the city; very few visiting customers). In the front of the store they have out the scarves, bracelets, ties and small leather goods. In the back of the room they have a small glass cabinet with handbags and a few racks of Hermes clothing. (They have no more than 9 handbags out on the floor at any given time and none of them of Birkins.) The manager is named Cici and the SAs I know are named Lauren, Lori and "Queen" (You pronounce her name like "queen"; I'm just not sure how her Vietnamese name is correctly spelled.) Personally, I think the friendliest, most down-to-earth (i.e., not howty-towty), sweetest SA is Lori (who by the way, isn't considered my SA since I made numerous purchases from another SA and despite my inclination to "switch", am unsure of the protocol for "divorcing" your own SA.)
I live in Houston and the Houston Hermes store is literally within walking distance from my house...(What is it they say about moths to a flame?)
Let me know what you think and what you find when you visit! Lala.
I Agree, Laurie is the sweetest SA there and I was lucky to get her as my sales associate. She has been a dream to work with and never pushes us to buy something unless we just love it. And yes, I bought my first Birkin from her.