I bought a ring from Neiman and decided to return it about 20 minutes later (I was worried about the price and had second thoughts). I clearly asked the SA what their return policy was and they said that I can return any time as long as the tags were on it. Neiman wouldn't refund my money!!!! The SA had hand-written the wrong size on the receipt and she said that the ring I was trying to return was not the same ring since the size didn't match up. Then when a manager got involved she switched her story and said that the ring was not as shiny and brought out a different model as comparison. I really think that she was trying to protect her commission. When I went to do the return with another associate, she immediately ran over and took over. Also when she said she would get the manager she disappeared with the ring and the receipt and kept me waiting around for at least 15 minutes! In the end I disputed it on my credit card but I don't know what they can do. Are credit card companies (American Express) usually good at fighting for the customer?